EBU Installation and Support Specialist - 05032017-001

Intitulé du Poste

EBU Installation and Support Specialist

Salaire

Compétitif

Type de contrat

CDI

Localisation

Boma

Contexte

SODEICO, a company specialized in recruitment and outsourcing qualified personnel is recruiting a qualified EBU Installation and Support Specialist. He must be dynamic, pro-active and ambitious.

Poste et missions

He/She will be in charge of :

TECHNICAL SIDE:
• Conduct the quality of service check (interferences, slowness, packet losses) and assure that outages or degradation of the Data Network Elements are within the agreed quality level.
• Do the Installation and Maintenance of the data network on MW, CBNL, Alvarionequipment (BS, AU, OMNI, PANEL, SU), and on VSAT with Skyvision service provider and with Vodacom Business for the whole Bas-Congo region.
• Be the technical focal point for all the key customers in the region, especially for critical one spread around in the area.
• Focus on particular needs for top customers in terms of 3G+, Voice, Data services and nurture our technical relationship with their IT team
• Supports the Regions in the audit of the Data Network and the implementation of the Preventive & Corrective Maintenance at least twice a year.
• Be the first Support to the Operations DataCom/Bas-Congo.Do the customer services configurations from MSC for the routing and Vlans.
• Interact with OPS  Transmission on transmissions and Backbone issues 
• Do the pre sales and solution design in line with the customers' specific needs and the region infrastructure capacities and interact with Kinshasa presales, architecture design team for country wide topologies extended to the region. 
• Provide the technical Support to the Data customers on Installation and Maintenance Tasks: Commissioning, Users Acceptances Testing and Troubleshooting.
• Assist key customers to align their LAN configurations to optimize their connectivity with our data network
• Coordinates the first48 hours Test for the newly installed Data Links with the Data Planning, Project Management and the Regions prior to putting the traffic through.

COMMERCIAL AND ADMINISTRATION SIDE
• Assure the acquisition on new customers and the retention of the customers base in the region , on Internet access, 3G, VSat, PABX, Fax, OF to meet the regionvolume and revenue targets on fixed data.
• Assure the administration of these connection in terms of contract negotiation and signing
• Train all the non technical region team on data and 3G products and services
• Manage the CPE stock
• Reporting on data customers base growth and revenues
• Do the CRM and commercial support of  corporate customers
• Daily,Weekly and Monthly reporting on sales activities.

Profil et compétences requises

  Good knowledge of GSM Technology environment
• Disciplined methodology
• Fault finding skills
• Be result orientated
• Be customers orientated
• Good communication skills
• Good Interpersonal skills and good communicator with staff, management and suppliers
• Teamwork and motivation
• Detail and quality conscious
• Conscientious
• Forward thinking
• Integrity
QUALIFICATIONS AND EXPERIENCE REQUIRED
•Graduate in the Telecommunications / IT / Electronics Engineering or equivalent
• More than 3 years relevant experience in the Data Systems Installations, Commissioning and Maintenance in ISP environment
• Working experience in the Point to Multi-Point Data Links,Routers, Switches and Antenna alignment.
• WAN/LAN good knowledge
• WLL network set up  and customer LAN experience will be a plus
LANGUAGES
-Speak and write fluently French and English;
COMPUTERS

mand of computer skills (Word, Excel and Internet).

Votre Dossier

We invite you to post your resume and cover letter in English (mention the job title in the subject of your request): ‘EBU Installation and Support Specialist' on our website www.sodeico.org (fill the form and join your CV in Word because any other format will not be accepted) before 19 mars 2016.
- Applicants unemployed are asked to bring a card job seeker issued by the ONEM.
- Only successful candidates will be contacted. 
-The female candidates are strongly encouraged.