EBU Installation and Support Specialist - 05032017-001
Intitulé du Poste
EBU Installation and Support Specialist
Type de contrat
SODEICO, a company specialized in recruitment and outsourcing qualified personnel is recruiting a qualified EBU Installation and Support Specialist. He must be dynamic, pro-active and ambitious.
Poste et missions
He/She will be in charge of :
Conduct the quality of service check (interferences, slowness, packet losses) and assure that outages or degradation of the Data Network Elements are within the agreed quality level.
Do the Installation and Maintenance of the data network on MW, CBNL, Alvarionequipment (BS, AU, OMNI, PANEL, SU), and on VSAT with Skyvision service provider and with Vodacom Business for the whole Bas-Congo region.
Be the technical focal point for all the key customers in the region, especially for critical one spread around in the area.
Focus on particular needs for top customers in terms of 3G+, Voice, Data services and nurture our technical relationship with their IT team
Supports the Regions in the audit of the Data Network and the implementation of the Preventive & Corrective Maintenance at least twice a year.
Be the first Support to the Operations DataCom/Bas-Congo.Do the customer services configurations from MSC for the routing and Vlans.
Interact with OPS Transmission on transmissions and Backbone issues
Do the pre sales and solution design in line with the customers' specific needs and the region infrastructure capacities and interact with Kinshasa presales, architecture design team for country wide topologies extended to the region.
Provide the technical Support to the Data customers on Installation and Maintenance Tasks: Commissioning, Users Acceptances Testing and Troubleshooting.
Assist key customers to align their LAN configurations to optimize their connectivity with our data network
Coordinates the first48 hours Test for the newly installed Data Links with the Data Planning, Project Management and the Regions prior to putting the traffic through.
COMMERCIAL AND ADMINISTRATION SIDE
Assure the acquisition on new customers and the retention of the customers base in the region , on Internet access, 3G, VSat, PABX, Fax, OF to meet the regionvolume and revenue targets on fixed data.
Assure the administration of these connection in terms of contract negotiation and signing
Train all the non technical region team on data and 3G products and services
Manage the CPE stock
Reporting on data customers base growth and revenues
Do the CRM and commercial support of corporate customers
Daily,Weekly and Monthly reporting on sales activities.
Profil et compétences requises
Good knowledge of GSM Technology environment
Fault finding skills
Be result orientated
Be customers orientated
Good communication skills
Good Interpersonal skills and good communicator with staff, management and suppliers
Teamwork and motivation
Detail and quality conscious
QUALIFICATIONS AND EXPERIENCE REQUIRED
Graduate in the Telecommunications / IT / Electronics Engineering or equivalent
More than 3 years relevant experience in the Data Systems Installations, Commissioning and Maintenance in ISP environment
Working experience in the Point to Multi-Point Data Links,Routers, Switches and Antenna alignment.
WAN/LAN good knowledge
WLL network set up and customer LAN experience will be a plus
-Speak and write fluently French and English;
mand of computer skills (Word, Excel and Internet).
We invite you to post your resume and cover letter in English (mention the job title in the subject of your request): EBU Installation and Support Specialist' on our website www.sodeico.org (fill the form and join your CV in Word because any other format will not be accepted) before 19 mars 2016.
- Applicants unemployed are asked to bring a card job seeker issued by the ONEM.
- Only successful candidates will be contacted.
-The female candidates are strongly encouraged.